Executive Slot Host
One of the most important members of the casino staff you will meet is the casino host. Establishing a good relationship with a host can save you hundreds of dollars. The job of a casino host is to cultivate relationships with players who will become loyal patrons to the establishment. The casino host has the authority to issue comps to players. Comps can range from free meals and show tickets up to full room and beverage.
Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. The Executive Casino Host is ultimately responsible for improving the gaming experience with the intent to create loyalty guest and is the guest’s first point of contact.
The casino host reports directly to the marketing managers in most casinos. Marketing managers are constantly trying new ways to bring patrons into the casino. The host can help keep them coming back by assuring their needs are met while they are playing there. Casino hosts are outgoing and friendly individuals. They will try to accommodate the player's reasonable requests for comps. If you don't qualify for a particular comp they can suggest an alternative or let you know what you need to qualify for the comp you are requesting. They want to please the player but they also must be accountable to their bosses in the marketing department. A casino host also must have business sense and the ability to make difficult decisions involving the issuing of credit and the disbursement of comps.
Contact the Host
Slot Host Job Description
Meeting a casino host is not difficult. You can talk to a host on the phone before you check into a casino or you can meet them once you are there. If you are planning to stay at a new casino you should call and ask to speak to a casino host before making your reservations. Introduce yourself and tell them you are planning to book a room and would like to inquire about their qualifications for the casino rate. You can tell the host what games or machines you play and what your usual betting levels are. In most cases, you can qualify for casino rate up front. The casino host can usually book the room at that time. You then get their name and tell them you look forward to meeting them upon arrival.
The most important thing you must do before dealing with a host in the casino is to make sure your play is getting rated. This means joining the player's club and using your card if you play the machines. Table game players will need to ask the pit boss to rate their play. If you are playing a table game you can tell the pit boss you would like to speak to a casino host.
How to Get What You Want
Once you meet the casino host, always introduce yourself. If you are looking for a comp you should ask the host if you qualify for a comp to the restaurant, show, or whatever else you are looking for. In the Frugal Gambler, Jean Scott states that by asking you are avoiding putting the host in an awkward situation if your play has not met the requirements for that particular comp.
If you have been staying at a casino, always make sure you contact a host before you check out. You may have enough play to qualify for free nights or at least a reduced rate. Many players who feel they didn't have much play are surprised to find out that they qualified for a free room. You don't know unless you ask!
Ask is what you should do. Never demand a comp of feel you should get something for nothing. The hosts will do their best to make your stay a pleasant one but they must be accountable to their bosses. Also, you should never abuse a comp. Some players will look at a restaurant comp as an invitation to order everything on the menu whether they want it or not. Don't be a pig. It will only come back to haunt you when you ask for a comp in the future.
Say Thank You
Finally, remember that a host is a person with feelings. All of us like to be appreciated for our efforts. Be sure to thank your host for their hospitality. It's a nice gesture to send a written thank you note when you get home. You can even send a letter to the host's supervisor praising the fine job they do. Establishing a good relationship with a casino host can make your visit to the casino even more enjoyable.
Daniele Ammannati Player Development Manager
A native of Florence, Italy, Daniele (dan-yell-ee) immigrated to Tampa Bay, FL at the age of nine. In 2012, he moved to Atlantic City, NJ to make a career change from 10 years in the Financial Marketing industry to Player Development where he started as a Casino Host at the former Revel Hotel & Casino. In 2014, Daniele was hired as a Casino Host at the Seminole Classic Casino. Since then, he’s been promoted to Executive Casino Host and in 2016 he became our Player Development Manager. Daniele’s main focus is to ensure that our loyal guests at Classic receive the best level of service! He also makes certain his team shares the same vision! Daniele’s hobbies include: skiing, traveling the world, and taking every opportunity to speak Italian with any fellow “paesano” he meets!
Antony Nguyen Executive Host
Antony “Tony” was born in Vietnam. He lived in Hong Kong and Canada prior to moving to Florida in 2004. He holds degrees from Southern Alberta Institute of Technology in Electronic Engineering and is also a graduate of the Casino Career Institute. He is fluent in Vietnamese and English and also speaks some Cantonese. Prior to joining the Classic Casino Host team in September 2013, he managed the daily operations of Edo Japanese Restaurant for 10 years. With over 20 years of experience in the guest service field, he brings a wealth of knowledge to the Classic family. Antony’s can do attitude, his warm welcomes and his comedic style are sure to make him a stand out!
Leslie Aguirre Executive Host
Leslie came to South Florida from her birthplace of Nicaragua and she became part of the Seminole Classic Casino family in 2007. Leslie has extensive knowledge of casino operations, but she feels most at home working directly with our guests. In her free time, Leslie enjoys traveling and spending quality time with her family. You can find Leslie on the casino floor providing guests with her personalized service. In addition to her ability to speak fluent Spanish, Leslie always goes out of her way to make sure guests enjoy their gaming experience customized to their specific interests.Steadmond Smith Executive host
Steadmond was raised in South Florida and attended the University of Florida where he received a Bachelor’s degree in English Literature. After 20 years in Commissioned Retail and 10 years in Financial Services, Steadmond transitioned into Casino industry in 2015. In that time, he has worked in VIP Services, Promotions, Casino Credit, and Player Development. Steadmond is always friendly and always smiling; he is happy to give every guest the best “Classic” service!
Apradha Rampersaud Casino Host
A native of Guyana, Apradha started working for the Seminole Tribe of Florida in 2014 as a Players Club Representative at the Seminole Coconut Creek Casino. One year later, she became a Slot Attendant and Slot Supervisor. In April 2018 she finally landed her dream career position as a Casino Host at the Seminole Classic Casino! Apradha feels the best part of working at Classic is meeting people from all walks of life and takes great pride in building long lasting relationships with each guest. When Apradha is not with her Classic Family, you can find her spending quality time with her loved ones.
Dawn Marie Paragone Casino Host
Dawn Marie, originally from Long Island New York moved to South Florida at the age of nine. She worked at the Design Center of the Americas for 10 years and also designed jewelry for small businesses. She made her career change into the Casino industry over five years ago. She enjoys making her guests feel at home, is a great listener, and goes above and beyond to make your gaming experience a great one!
Beau Rivage Executive Slot Host
Jennifer Hernandez Casino Host
Originally from Havana Cuba, Jennifer moved to South Florida at the age of three. She started working at Classic in 2012 as a server at our original Classic Buffet. Since then, Jennifer has worked as a Players Club Rep and in 2016 became a Casino Host. Jennifer enjoys socializing and assisting guests on the casino floor and they love her cheerful and bubbly personality! In addition to speaking Spanish, Jennifer is always eager to assist with whatever you need to make your experience at Classic an unforgettable one! In her free time, Jennifer enjoys spending time at the gym and with her family.
Samantha Negron Casino Host
Executive Sol Hotel New York
Originally from New York, Samantha moved to Pennsylvania at the age of 15. Throughout her career, she’s held various positions in Customer Service. In 2014, Samantha found her true passion at the Sands Casino Resort in Bethlehem, PA where she became a Casino Host. In 2018 she moved down to South Florida to continue her career in Player Development at Classic! Samantha’s sense of humor and bubbly personality is what keeps bringing her guests back to visit! When Samantha’s not at work, she enjoys spending quality time with her family.
Must be at least 21 years old to play Slots, Table Games or to receive Seminole Wild Card benefits. Must be 18 or older to play Bingo and Live Poker. Persons who have been trespassed or banned by the Seminole Tribe of Florida or those who have opted into the self-exclusion program are not eligible. If you or someone you know has a gambling problem, please call 1-888-ADMIT-IT.